Factors Affecting The Success And Sustainability Of Crowdfunding Systems In Indonesia Based On The Information System Success Model (ISSM) And Technology Acceptance Model (TAM)

Agung Suryatno; Aedah Binti Abd. Rahman; A’ang  Subiyakto

Authors

Agung Suryatno Asia e University, Floor, Wisma Subang Jaya, 106, 47500 Subang Jaya, Selangor, Malaysia
Aedah Binti Abd. Rahman Asia e University, Floor, Wisma Subang Jaya, 106, 47500 Subang Jaya, Selangor, Malaysia
A’ang Subiyakto Syarif Hidayatullah State Islamic University Jakarta, Indonesia

Keywords:

Crowdfunding, Information System Success Model, Technology Acceptance Model, Social Media Publication, User Satisfaction, Behavioral Intention, Sustainability

Abstract

This study investigates the determinants affecting the efficacy and longevity of crowdfunding systems in Indonesia by integrating the Information System Success Model (ISSM) with the Technology Acceptance Model (TAM). The swift expansion of crowdfunding platforms in Indonesia shows their potential for social and philanthropic fundraising; however, their sustainability presents a significant problem. This study seeks to establish a conceptual framework linking system quality, information quality, and service quality (ISSM dimensions) with publication, user satisfaction, and behavioral intention (TAM dimensions) to clarify platform sustainability. A quantitative methodology is utilized, employing survey instruments assessed on a five-point Likert scale. The findings theoretically illustrate the complementary nature of ISSM and TAM in evaluating the factors influencing user satisfaction and the desire for continuing usage, hence promoting the long-term sustainability of crowdfunding systems.

References

Journal

AbdelKader, A. F., & Sayed, M. H. (2022). Evaluation of the Egyptian knowledge bank using the information systems success model. Journal of Academic Librarianship, 48(2), 102506. https://doi.org/10.1016/j.acalib.2022.102506

Abdelsalam, S., Salim, N., Alias, R. A., & Husain, O. (2020). Understanding Online Impulse Buying Behavior in Social Commerce: A Systematic Literature Review. IEEE Access, 8, 89041–89058. https://doi.org/10.1109/ACCESS.2020.2993671

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748

Febrina, L., Hannase, M., Nafis, M. C., Fatwa, N., Izdiyan, M., Zainal, V. R., & Indonesia, U. (2024). Optimizing Ziswaf Potential : Strategies Of Bank Syariah Indonesia In Promoting Sustainable. 4(11), 1–15.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203

Isaak, A. J., Mai, J., Jay, A., & Claus, M. (2024). Sustainability-oriented crowdfunding : An integrative literature review Sustainability-oriented crowdfunding : An integrative literature review. Journal of Cleaner Production, 448(March), 141579. https://doi.org/10.1016/j.jclepro.2024.141579

Jo, H., & Bang, Y. (2023). Understanding continuance intention of enterprise resource planning (ERP): TOE, TAM, and IS success model. Heliyon, 9(10), e21019. https://doi.org/10.1016/j.heliyon.2023.e21019

Kamarudin, M. K., Mohamad Norzilan, N. I., Mustaffa, F. N. A., Khidzir, M., Alma’amun, S., Nor Muhamad, N. H., Abu-Hussin, M. F., Noor Zainan, N. I., Abdullah, A. H., & Samat-Darawi, A. B. (2023). Why Do Donors Donate? A Study on Donation-Based Crowdfunding in Malaysia. Sustainability (Switzerland), 15(5), 1–16. https://doi.org/10.3390/su15054301

Lutfi, A. (2023). Factors affecting the success of accounting information system from the lens of DeLone and McLean IS model. International Journal of Information Management Data Insights, 3(2), 100202. https://doi.org/10.1016/j.jjimei.2023.100202

Mariana, N., Nugroho, I., Saefurrohman, S., & Utomo, A. P. (2023). The Impact of System and Information Quality on User Satisfaction and Continuance Intention: An Analysis of Online Motorcycle Taxi (Ojek-Online) Applications. Scientific Journal of Informatics, 10(2), 127–138. https://doi.org/10.15294/sji.v10i2.43830

Mohd Anim, N. A. H., Suffarruddin, S. H., Mohd Najib, N., & Sabarudin, N. A. (2023). Ensuring the sustainability of sadaqah based crowdfunding platforms: The role of gamification and user experience. The Journal of Muamalat and Islamic Finance Research, 20(1), 35–48. https://doi.org/10.33102/jmifr.475

Paramita, V. S. (2023). The Development Of Crowdfunding In Indonesia. 4(1), 327–336.

Books

Do, H. O. W., Of, E., Utilise, S. P., Potential, T. H. E., Crowdfunding, O. F., & Fundraising, F. O. R. (n.d.). Crowdfunding.