Analysis Of Local And International Student Satisfaction In International Undergraduate Programs At State Universities In East Java

Ikhtiara Kaideni Isharina

Authors

Ikhtiara Kaideni Isharina Universitas Brawijaya Malang, Indonesia

Keywords:

Perceived Service Quality Education, Perceived Service Quality Social Orientation, Perceived Service Quality Technology, Student Satisfaction, Behavioral Intention.

Abstract

This study aims to examine the influence of service quality related to education, social orientation and technology perceived by students on satisfaction and behavioral intentions in international undergraduate program at state universities in East Java. A quantitative approach has been applied. The data were collected from a total of 98 respondents from state universities in East Java. Nonprobability sampling was used, and data were analyzed using) structural equation modelling (SEM) with partial least square (PLS). The results of this study indicate that perceived service quality education and perceived service quality technology have an impact on student satisfaction. However, perceived service quality social orientation doesn't influence student satisfaction. In addition, this study also shows that student satisfaction has influence on students' future behavioral intention.

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