Analysis Of Information Services For Prospective Hajj Pilgrims In Improving The Implementation Of Hajj At The Ministry Of Religion Kab. Wajo

Abstract

The  purpose of this  study was  to determine  how  information  services  in  improving the  organization  of  the  Hajj  pilgrimage  at  the  Ministry  of  Religion  of  Wajo  District  South Sulawesi. This type of research is descriptive qualitative. Descriptive research is a study that aims to describe, explain and provide information on what  is being studied based on in-depth interviews  with  informants  with  special  methods  aimed  at  obtaining  in-depth  understanding. The results of this study indicate that the Hajj information services provided by the Integrated Hajj and Umrah Service Center Office are very good. This is evidenced by the satisfaction and comfort provided by the staff to prospective waiting list pilgrims or people who have anxiety and want to ask questions about matters relating to the registration of pilgrims or procedures.