Contraceptive Action; Strategies To Improve The Quality Of Public Services Kb Move During The Covid 19 Pandemic

Early Wulandari Muis; Rahmaliah Sahupala; Fithriyani Abu Kasim

Authors

Early Wulandari Muis National Research and Innovation Agency
Rahmaliah Sahupala Departement of Statistics, Halu Oleo University
Fithriyani Abu Kasim BKKBN Southeast Sulawesi Province

Keywords:

acceptors, muyan kb, muyan kb officers, southeast sulawesi

Abstract

Quality in family planning services is a strategic responsibility of family planning service providers. The need to take appropriate steps to improve the quality of family planning services is part of health facility policy. Acceptor satisfaction as a family planning service patient will reflect the ability of family planning service providers to meet the needs and expectations of acceptors. This article aims to explain the implementation of Contraceptive Action which is a measuring tool for the intangible aspect of services for the needs of acceptors who use mobile family planning services (Muyan KB) in Southeast Sulawesi. Based on observations, interviews and FGDs with family planning acceptors, the application of contraceptive action influences acceptors' satisfaction and dissatisfaction with Muyan KB services including the empathy and skills of staff, the contraceptive service chosen and the need to better understand acceptors' problems.

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